Frequently Asked Questions

 

WHAT DO I DO IF MY PET PASSES AWAY AT HOME?

Please do not hesitate to contact us. If you call after business hours it's our guarantee that one of our team members will call you back right away.  We're absolutely here to help in any way we can. 


HOW LONG WILL IT TAKE TO HAVE MY PET  BROUGHT TO THE CREMATORY FROM MY VETERINARIAN'S OFFICE?

This depends mainly on when you or your veterinarian's office calls and where the office is located. Typically, once a call is received, our team members are immediately dispatched.


HOW LONG DOES IT TAKE TO GET MY PET BACK?

We will have your pet back to you within 1-3 business days.


HOW DO I KNOW THAT I AM RECEIVING MY PET AND NOT SOMEBODY ELSE'S PET?

Your veterinarian will place your pet in it's own separate cadaver bag. The bag will have a tag with printed information of the owner and pet secured to the top. When we receive your pet, that tag follows your pet through every step in the processing procedure to insure accuracy.


CAN I TOUR YOUR FACILITY?

Yes. Call for an appointment and we would be happy to show you the facility. Please note that in some cases if the unit is in process there may be a limitation to access all areas.


DOES MY PET HAVE TO BE PLACED IN AN URN?

All pets cremated at our facility are placed in one of our standard urns unless you choose another type or style of urn from our reasonably priced selection. If you have your own urn we will place your pet in it.


WHAT SIZE URN DO I CHOSE?

Urns are measured by holding cubic inches instead of pounds. Roughly 1 cubic inch will equal 1 pound of your pet's  weight. Example: If your pet weighs 9 pounds you would need an urn that holds 9 cubic inches. 


WHAT IS THE DIFFERENCE BETWEEN A PRIVATE CREMATION AND A COMMUNAL?

The term "Private Cremation" means that your pet will be kept separate from other pets at all times in our care and the ashes are returned to you in our standard wooden urn.

The Communal Cremation means that your pet is cremated along with other pets not separated and the ashes will be spread on a beautiful 400 acre privately owned Roseburg Ranch (pictured below)